Deployed in Korea · Korean-language

Student counseling & enrollment agent for supplemental education providers

Inbound questions about schedules, tuition, and trial classes get answered in under a minute — on the messaging channel families already use. Staff step in only when a conversation is actually worth their time.

A production deployment, not a demo.

Where the counseling workload actually goes

Staffed manually the same questions get answered again and again, including nights and weekends
Heavy
A generic chatbot answers from a script, then hands back to a person the moment it stalls
Medium
This agent absorbs the repetitive volume and escalates only what deserves a person
Near zero
Monthly hours spent on inbound counseling
40 hrs
Repetitive inquiries that can be automated
70%

Measured across deployed locations.

conversion

Turning an inquiry into an enrollment

Not a bot that only answers. It moves the conversation toward the outcome the business actually needs.

The message that stops a drop-off

Reaches families who are interested but undecided, and replies within a minute so the conversation never goes cold.

A case the family can act on

Brings up benefits, student outcomes, and real results at the point in the conversation where they carry weight.

Ending on a real commitment

Closes on a booked consultation, placement test, or trial class — whatever that location counts as a conversion.

What the agent handles

Questions arriving from the messaging channel and the website are handled in one place.

24/7 first response

Replies within a minute at any hour, so families don't drift to a competitor while waiting.

Repetitive volume, absorbed

Schedules, tuition, start dates, and shuttle routes are answered instantly, every time.

Escalation that knows when

Refunds and complaints are summarized and handed to a person instead of guessed at.

Grounded in each location's data

Answers come from that location's own course catalog, class structure, and operating policies.

Why this is hard

Getting this right isn't a chatbot problem — it's a domain problem. Each location has its own course catalog, pricing rules, and policies that have to be ingested and kept current. The agent has to know when not to answer, and hand off to a person at the moment that matters rather than after the conversation has already gone cold.

Domain ingestion

Course catalogs, class structures, and operating policies are ingested per location and stay the source of every answer.

Guardrails

Sensitive topics — refunds, complaints, anything with a commitment attached — are recognized and withheld rather than improvised.

Handoff logic

Conversations worth a person's time are summarized with context and routed before the family loses interest.

Building something similar for your industry?

We build vertical agents that go this deep — ingestion, guardrails, and handoff logic written for one domain rather than wrapped around a general-purpose model. Tell us about your workflow.

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